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The Missed-Call Cheat Sheet for Trades

When you're working, calls go unanswered, and most of those callers ring the next name on Google. This sheet is what to do about it, whether or not you ever use us.

  • The seven questions to ask every caller, in the right order
  • A voicemail greeting that gets callers to text you instead of hanging up
  • Divert codes for EE, O2, Vodafone and Three (the bit nobody tells you)
  • Two things never to say on the phone, and the one line to say if someone smells gas
  • An honest comparison: voicemail vs your partner vs a bureau vs an AI receptionist

Written by Philip Oates in Lytham St Annes, who's built websites for Fylde trades for ten years and got sick of watching good firms lose jobs to voicemail.

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